Third Party Logistics Solutions
Southshore is an ISO 9001:2015 certified third party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois and Iowa. The proof is in our long-term, valued relationships with a wide range of diverse customers.
AIB Awards Outstanding Audit Score
Southshore is extremely pleased to announce that our Benton Harbor, Michigan distribution center and warehousing operations have recently received a score of 980 out of a possible 1,000 points from an AIB International, Inc. (American Institute of Baking) on-site food safety inspection audit. This rigorous and comprehensive compliance audit conducted by AIB confirmed that Southshore’s warehouse operations continue to meet and exceed AIB’s key requirements for keeping stored food products wholesome and safe for Southshore’s customers. Southshore initially received AIB certification for the Benton Harbor distribution center in April 2014.
This AIB Recognition Document is complimented by Southshore’s ISO 9001:2008 certification (now ISO 9001:2015 certification as of January 2018) of Southshore’s operations quality systems to provide assurance to Southshore’s customers that their products are stored, handled and safeguarded with training, processes and procedures that are reviewed by independent third party experts recognized for their industry knowledge and reputation.
Bob Oberheu, Southshore Senior Operations Manager, credits Bill Mannino, Benton Harbor Site Manager, and Bill’s dedicated staff to maintaining the high standards required by the AIB audit process to the benefit of Southshore’s warehouse customers.
MCNA Re-certifies Southshore’s QMS to ISO 9001:2015
Southshore is proud to announce that our third party logistics and transportation operations have been re-certified by Management Certification of North America (MCNA) to the ISO 9001:2015 Standard as of October 2019. Southshore has continuously and successfully renewed its commitments to quality management through a structured ISO standards process since 2008. This achievement demonstrates Southshore’s ongoing commitment to quality and superior customer service. The ISO 9001:2015 Standard is an effective quality management system which provides Southshore with a formal platform for continuous process improvements and a mechanism for measurements against quality goals. The quality management system utilizes a set of procedures spanning all key business processes. Regular measurements against upper management determined metrics ensures that quality processes are effective and are achieving the objectives of continuous improvement, customer satisfaction and are in line with Southshore’s top line strategies.
The Southshore Quality Management System (QMS) is formally examined through an on-site surveillance audit every two years by MCNA, an independent, third party auditing company. MCNA states that Southshore’s QMS is data driven with a focus on the customer and superior management. Maintaining this ISO certification requires a company-wide culture of quality-minded individuals and exhibits Southshore’s ongoing dedication to exceptional customer service. Southshore’s QMS is the responsibility of every Southshore operations team member under the leadership of Denise Whitaker and Bob Oberheu.