House Rules. Southshore Companies.

House Rules

The Southshore Companies customer relationship behavior is governed by a set of five value principles known as the Southshore House Rules.

1.  Ask and listen

Ask questions and listen until you understand exactly what the customer needs.


2.  Create value

Figure out the smartest, most economical way to solve the problem, then make it happen.


3.  Get the details right

If you don’t, the customer will find someone that will.


4.  Do as you say

Customers do business with people they trust.  When you make a promise, keep it.


5.  Delight the customer

Be courteous.  Act with urgency.  Do whatever it takes to exceed your customer’s expectations – every day.

Our Locations
Corporate Office
233 Hawthorne Avenue
St. Joseph, Michigan 49085

T: 269-983-2080
F: 269-983-7307


Michigan
3515 Lakeshore Drive
St. Joseph, Michigan 49085

2024 Hawthorne Avenue
St. Joseph, Michigan 49085

331 Miller Street
Benton Harbor, Michigan 49022

9864 Church Street
Bridgman, Michigan 49106


Indiana
2421 S. Nappanee Street
Elkhart, Indiana 46517

T: 269-983-2080
F: 269-983-7307


Illinois
1500 Fort Jesse Road
Normal, Illinois 61761

T: 309-451-3500
F: 309-452-5926


Iowa
2101 E. 8th Street
Spencer, Iowa 51301

T: 712-580-5454
F: 712-580-5456